Tag: satisfaction
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Patient Satisfaction: What Is It Really Worth?
In previous years, patient satisfaction discussions pertained only to patient surveys and results. Some managers believe surveys are utilized by specialties, such as plastic surgery practices that primarily operate on a cash basis. However, consumerism is here to stay! Cost and quality will create a level playing field in health care and increase the importance…
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Patients, Doctors Dissatisfied with Electronic Health Records
Electronic Health Records are intended to streamline and improve access to information — and have been shown to improve quality of care — but a new study shows they also leave both doctors and patients unsatisfied, even after full implementation. The study, by researchers at Lehigh University and the Lehigh Valley Health Network, surveyed physicians, mid-level providers and…